Terms and conditions of sale

Terms and conditions of use / purchase / Installation service

These terms and conditions regulate the business relationship between you and us.  By using Our Website in any way, or by buying from us, you agree to be bound by them.
No person under the age of 18 years may purchase Product.  We look forward to seeing you again when you are over 18.

We are: lunarhotel.co.uk
Our address is: 38 Ravenoak Park Road, Cheadle Hulme, Cheadle, Cheshire, SK8 7EH, UK

You are:a visitor or Our Customer

The terms and conditions

1 Definitions

In this agreement: 

“Consumer” means any natural person who, in connection with this agreement, is acting for purposes which are outside his business;

“Confidential Information” means information relating to the Product, including all material contained in its distributable files, activation and registration code, all copyright and trade and other marks, whether registered or not. 

“Content” means any material in any form published on Our Website by us or any third party with our consent.

“EULA” means end user licence agreement, the licence contained in this document which permits you to use the Product.

“Material” or "extention" means Content of any sort posted by you on Our Website.

“Our Website”        means the entire computing hardware and software installation that is or supports Our Website.

“Product”            means any of the Products we offer for sale on our Website and include generally available updates and support services so far as specified for each Product.

“Subscription Period”    means the period for which you have paid for a licence to use the Product, whether an initial period or on renewal.
“Support package”         means the same as “subscription period”

Please see 12.x for terms and conditions relating to the install service


2    Our contract with you
2.1    Where you are downloading an extention that is provided free of charge, then you have permanent access to such extentions (provided free of charge) for as long as lunarhotel.co.uk provides access to download it. 
2.1.1 Access to free downloads can be withdrawn at any time without prior notification from lunarhotel.co.uk
2.1.2 Use of extentions provided free of charge are subject to lunarhotel.co.uk's EULA

2.2    When you buy the Product, you are in fact buying a licence to use the Product for one month / year, subject to the terms of the EULA contained in this agreement.  These are the terms and conditions which apply to our sale to you of that license.  They apply:

2.2.1    so far as the context allows, to you as a visitor to Our Website; and
2.2.2    in any event to you as a buyer or prospective buyer of our Product.

2.3    We shall accept your order by e-mail confirmation.  That is when our contract is made. 

2.4    We may change these terms from time to time.  The terms that apply to you are those posted here on Our Website on the day you place your order.

2.5    If in future, you buy the Product from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.

2.6    If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than [30] days from the date of your order.


3    Price, payment and product provision

3.1    When you buy the Product, the use of the product is subject to the terms of the EULA contained in this agreement.

3.2    It is possible that the price may have increased from that posted on our Website.  If that happens, we will not provide the Product until you have confirmed that you wish to order or renew at the new price.

3.3    Licence fees and any other charges are billed in advance at time of purchase

3.4    Payments are non-refundable, unless subject to our Money back guarantee scheme, which applies to customers purchasing Gold level support only. For all other support packages, no refunds will be given.

3.5    Our Product will be provided in soft copy by making it available for you to download / in the way we have explained in our Website.

3.6    You agree to pay the fee for the Product, from the credit card / payment, information for which you have or will have supplied to us. 

3.7    If you have made payment in some way other than by credit card, your subscription will be renewed only if you make the appropriate payment before the expiry of your previous support package.

3.8    We may change the nature or provision of the Product at any time.  We may tell you about any such change by email or by posting details on Our Website.

3.9    If we change the nature or provision of the Product, you may terminate this contract and we will refund to you any unexpired portion of your subscription.

3.10    If a change we make in the provision of the Product, involves action on your part, and you do not take that action, we are entitled to terminate your subscription without further notice.

3.11    You may not share or allow others to use the Product in your name.

3.12    We will provide updates to the Product from time to time as we decide during the Subscription Period.

3.13    We will do our best to provide email support for the Product to customers purchasing silver, or gold support packages at all times and to maintain Our Website so that you have constant use, but there will be times when our support / your use may be interrupted. Such interruption for reasonable periods for maintenance or causes beyond our control is not a ground for repayment of money you have paid. When we are aware of the likelihood of down time, we will tell you in advance.

3.14 Response times for support is as follows: Where a bronze support package is purchased, response time will be no less than 48 Hours. Where a Silver support package is purchased, response times will be no less than 4 hours, where a gold support package is purchased, response will be no less than 2 hours. In some circumstances, response times may be less than the times stated, however this should not and will not be relied upon.

4    Cancellation of order

4.1    If you are a citizen of the European Union, and you bought the Product as a Consumer, you may cancel your order for the Product at any time before the expiry of 3 working days from the date of order, not including the day you ordered.

EULA
4.2    Because the Product is available to you, and can be copied by you on delivery, you have no statutory right to cancellation once you have received the Product.

4.3    This paragraph does not affect your rights in the event that you have a genuine and valid complaint about the way we have provided the Services to you.


5    Foreign taxes, duties and import restrictions

5.1    If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.

5.2    You are responsible for purchasing Product which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.


6    Goods returned

6.1    Our most important task is to ensure your absolute satisfaction.  We will always strive to reach that target.  However, we acknowledge that mistakes are made occasionally.  This paragraph covers that possibility.  If you are not wholly satisfied with the Product, please tell us at the earliest opportunity:

6.1.1    exactly what is the fault;
6.1.2    the date, if relevant, when the fault became apparent;
6.1.3    when and how you discovered the fault;
6.1.4    how the fault affected your use of the Product.

6.1.5 Total Satisfaction Guarantee on Bronze and Silver support packages - Where any kind of money back guarantee is offered on any support package (bronze, silver or gold) See 6.2 for terms and conditions.Note that the moneyback gaurantee on all support packages can be withdrawn at any time.

6.2 Total Satisfaction Guarantee - If you purchase or upgrade to a Gold Support package, and you are not satisfied with the product, you can request a refund of the purchase or upgrade. In the case of an upgrade to our gold support package, only the cost of the upgrade will be refundable, and not the amount paid for any preceeding support package. Any refund will only be given if asked for by email within 40 days of the original purchase.

7    Your account with us

7.1    You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself.  We need this information to provide you with the Product.

7.2    If you use the website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your computer.

7.3    You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

7.4    We reserve the right to refuse you access to Our Website.

7.5 When you buy a product from us, you will be automatically subscribed to our Newsletter. You can opt out of the newsletter by clicking the link along the bottom of the newsletter or emailing This email address is being protected from spambots. You need JavaScript enabled to view it.and requesting your email address be removed from the newsletter distribution list


8    Disclaimers 

8.1    We or our Content suppliers may make improvements or changes to Our Website, the Content, or to any of the Product, at any time and without advance notice.

8.2    You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website.  We would be grateful if you bring to our immediate attention, any that you find.

8.3    We give no warranty and make no representation, express or implied, as to:

8.3.1    the adequacy or appropriateness of the product for your purpose;
8.3.2    any implied warranty or condition as to merchantability or fitness of the product for a particular purpose other than that for which the goods are commonly used;
8.3.3    the use of, or results of the use of the product or its compatibility with your equipment, software or telecommunications connection;
8.3.4    compliance with any law;
8.3.5    non-infringement of any right.

8.4    Our Website contains links to other Internet websites outside our power and control. You acknowledge and agree that we shall not be liable in any way for the Content of any such linked website, nor for any loss or damage arising from your use of any such website.

8.5    We are not liable in any circumstances for special, indirect or consequential loss or any damages whatsoever resulting from loss of use, loss of data or loss of revenues or profits, whether in an action of contract, negligence or otherwise, arising out of or in connection with your use of Our Website or the purchase of our Product.

8.6    In any event, including the event that any term or condition or obligation on our part (“Implied Term”) is implied into these conditions by law, then our liability is limited to the maximum extent permitted by law, to the value of the goods or services you have purchased.


9    Confidential Information and Intellectual Property Rights 

9.1    You agree to keep safe the Confidential Information and not to disclose or make available for disclosure to any person, any part of it. 

9.2    We will defend the intellectual property rights in connection with our Product and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in:   text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).

9.3    We also claim copyright in the designs and compilation of all Content of Our Website. Title, ownership rights, and shall remain the sole property of us and / or the other content provider.  We will strongly protect those rights in all countries.

9.4    Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

9.5    You may not use our name or logos or trade marks or any other Content on any website of yours or that of any other person.

9.6    Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.


10    Your email address

10.1    You represent that any username or email address selected by you, when used alone or combined with a second or third level domain name, does not interfere with the rights of any third party and has not been selected for any unlawful purpose.

10.2    You acknowledge and agree that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may immediately suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

10.3    You acknowledge and agree that we shall not be liable to you in the event that we are ordered or required by a court or judicial authority, to desist from using or permitting the use of a particular domain name as part of a name or email address.

10.4 When you enter and submit your email address to Lunarhotel.co.uk, it will automatically be added to our records. Email addresses used to contact you with information we believe to be of interest to you. Inclusion in this list is optional, and you can ask us to remove your email from our records, where it would be used for promotional reason only. If you wish to do this, send an email to This email address is being protected from spambots. You need JavaScript enabled to view it. indicating this. Please note that you can also opt out of the mail list at any time, by logging in to lunarhotel.co.uk and clicking unsubscribe in your account information. All promotional information sent by email also includes a link to unsubscribe from future promotional communication


11    Your Material

11.1    If you post any Material in Our Website, you warrant that you own the copyright in it and you accept all risk and responsibility for it. You grant to us the right to edit, copy, publish, distribute, translate and otherwise use it in any medium and for any purpose.

11.2    You agree that if you do post any Material on Our Website, in doing so, you grant to us a non-exclusive, irrevocable, royalty-free, right in perpetuity to use that Material in any way whatever, throughout the World in any medium. You agree to waive your right to be identified as the author and your right to object to derogatory treatment of your Material.

11.3    You agree to perform all further acts necessary to perfect any of the above rights granted by you to us, including the execution of deeds and documents, at our request.

11.4    You represent and warrant that:

11.4.1    you own the rights to all of the Material that you post;
11.4.2    any fact stated in your Material is accurate;


12    The Licence (EULA) 

Subject to the terms of this agreement, we grant to you a limited licence to use the Product for your personal or business use.  The license is non-exclusive, non-transferable and royalty free.

12.1    If you have bought a single-user licence, you may install and use it on not more than one publically accessible (Ie available on the internet) website. You may install an additional copy on a test site which MUST NOT be available at any time for use by members of the public

12.2    If you have bought a multi-user licence, you may install and use it on the number of computers or work stations for which you have bought a licence.

12.3    You may not copy the Product except for the purpose of system maintenance, nor may you transfer it nor allow any other person to use it.

 

Installation of our product

12.4   Under no circumstances will lunarhotel.co.uk, its owners or operators be responsible. or liable for any damage caused through installation of the product whether installed by you or a representative of lunarhotel.co.uk By installing the product, or allowing a lunarhotel.co.uk representative install it on your behalf, you agree that you have taken steps to avoid any damage prior to the products installation, including taken a full backup of your website, and ensured that you have the means to restore your website to a state before the installation of the product

12.5   If you use the installation service provided to gold support members, then you must supply lunarhotel.co.uk with all required information to access your installation environment (website) and must ensure that your website remains accessible to us for the duration of the install process.

12.6   The Installation service is restricted to once per subscription period

13.2    You may not use any software tool for the purpose of extracting data from our website.

13.3    You understand that any such violation is unlawful in many jurisdictions and that any contravention of law may result in criminal prosecution.


14    Acceptable use Policy

As a condition of your use of Our Website, you agree to comply with these provisions:

14.1    You will not use or allow anyone else to use the Web Site to post or otherwise publish:

14.1.1    copyright works;
14.1.2    commercial audio, video or music files;
14.1.3    any Material which violates the law of any established jurisdiction;
14.1.4    unlicensed software;
14.1.5    software which assists in or promotes: emulators, phishing, hacking, password cracking, IP spoofing;
14.1.6    links to any of the material specified in this paragraph;
14.1.7    pornographic Material;
14.1.8    any Material promoting discrimination or animosity to any person on grounds of gender, race or colour.

14.2    You will not use the Product for spamming. Spamming includes, but is not limited to:

14.2.1    the bulk sending of unsolicited messages, or the sending of unsolicited emails which provoke complaints from recipients;
14.2.2    the sending of junk mail;
14.2.3    the use of distribution lists that include people who have not given specific permission to be included in such distribution process;
14.2.4    excessive and repeated posting off-topic messages to newsgroups;
14.2.5    excessive and repeated cross-posting;
14.2.6    email harassment of another internet user, including but not limited to, transmitting any threatening, libellous or obscene material, or material of any nature which could be deemed to be offensive;
14.2.7    the emailing of age inappropriate communications or content to anyone under the age of 18.


15    Indemnity

You agree to indemnify us against any claim or demand, including reasonable lawyers’ fees, made by any third party due to or arising in any way out of your use of Our Web Site, your posting any Material, or the infringement by you, or by any other person using your computer, of any intellectual property or other right of any person.


16    Miscellaneous provisions

16.1    When we communicate with you we do so by email.  You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.

16.2    Where we provide Product or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other goods or service for which a charge is made.  Accordingly, there is no contractual nor other obligation upon us in respect of those services.

16.3    Nothing in this agreement or on Our Website shall confer on any third party any benefit under the provisions of the Contracts (Rights of Third Parties) Act 1999.

16.4    If any of these terms is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.

16.5    No waiver by us, in exercising any right, power or provision in this agreement shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.

16.6    In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

16.7    We are not liable for any breach of our obligations resulting from causes beyond our reasonable control including strikes of our own employees.

16.8    This Agreement shall be governed by and construed in accordance with the law of England.  This agreement shall not be governed by the United Nations Convention on Contracts for the International Sale of Goods, the application of which is hereby expressly excluded.

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